Fentrade’s high-quality aluminium windows and doors have proven their contemporary appeal in a recent home renovation in Torquay. The substantial domestic project was carried out by retail and commercial installer Southern Design Windows and marked their initial collaboration with Fentrade since selecting them as their fabrication partner for this venture.
Chris Reeks, Managing Director at Fentrade, said: “Southern Design Windows were looking for a fabricator that could provide an all-round service package, which is exactly what we provide.”
The project involved a complete home renovation, including two 5-part bay windows and six inline sliding doors, all in a marine-grade paint finish to accommodate the coastal location. Attention to detail throughout was vital to deliver the high-end result required.
Chris explained: “Every customer supply agreement is different, so we worked closely with Southern from the initial quotation to the final delivery on this first order. We took the time to run through our procedures and paperwork to ensure their team was completely comfortable in what they were signing off at every stage.”
Fentrade is renowned for its customer-centric approach and this project was no different. Chris highlighted one example of how Fentrade supported Southern: “When it came to the delivery, two direct-to-site drops were organised to work in harmony with their fitting schedules and allow for installation time without too many frames being stored on site, thereby minimising any security risks.”
Established in 2016, Southern Design Windows Limited work across Devon providing a professional supply and installation service with a wide range of fenestration products, using an experienced team of people for a high quality finish. Aaron Hern, Owner of Southern Design Windows, said: “We’ve built our business on the quality of our offer, and our choice of fabrication partner is critical in helping us maintain our standards. Fentrade more than lived up to our expectations. They were a pleasure to deal with, service interaction and product quality were excellent. The finished results speak for themselves and the homeowners are delighted.”
The first project Fentrade and Southern Design Windows worked on was so successful that Southern plan to use Fentrade on future projects. The company has already taken samples of Fentrade’s aluminium and Residence Collection products for its Paignton showroom. Aaron commented: “Fentrade fabricates the high-end products that our customers love. We look forward to working with Chris and his team again in future.”
Fentrade offers a comprehensive portfolio of products from renowned industry brands, all manufactured at its state-of-the-art facilities in Newport. The company prides itself on exceptional customer service based on proactive communication and strong attention to detail – traits that were perfectly in evidence on this project with Southern Design Windows.
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